Shipping & Returns


DELIVERY TIMES DURING COVID-19
Orders are always processed quickly and shipped promptly - so nothing has changed there! However, due to COVID-19, post offices have had an increase in mail volume and have also implemented new safety measures. These changes could possibly affect delivery times. We appreciate your understanding and patience during these unusual times.



Shipping Costs
Shipping costs for North American orders (USA and Canada) are calculated at checkout. All prices are in USD.

INTERNATIONAL ORDERS (Outside of USA or Canada):
CLICK HERE FOR INTERNATIONAL SHIPPING SURCHARGE <<< add this to your shopping cart.
At checkout, the shipping charge is calculated for North America (USA/Canada) only. You must add the International Shipping Surcharge to cover some of the extra cost of shipping internationally.
For international orders $0-$99.99: please add the International Shipping Surcharge to your shopping cart.
For international orders over $100.00: please contact us for shipping cost.

Estimated Delivery Times:
USA/Canada: approximately 5-14 business days (Business days exclude holidays and weekends.)
International: depends on location, contact us for details
All packages are shipped promptly, often on the same day and usually within 1-2 business days. Delivery time is an estimate only and not a guaranteed time since the occasional package may be slowed down for customs. Generally packages arrive on the early side of the estimated delivery window.

Payments
All prices are in USD. You do not need a PayPal account to shop. Secure online shopping payment options are PayPal and most major credit cards.

International Orders
Treasure Bears will ship to the following international countries only: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Japan, Latvia, Netherlands, New Zealand, Norway, Sweden, Switzerland and United Kingdom. Free shipping does not apply to International orders.

* All international customers must add an International Shipping Surcharge to their cart before checkout.
If International Shipping Surcharge is overlooked, customer will be invoiced for it separately. Orders cannot go into the production queue until full shipping is paid.

Customs duty, if applicable, is the sole responsibility of the person receiving the shipment. Treasure Bears cannot be held responsible for customs charges and/or delays.

We usually ship on the same business day or within 1-2 business days of payment cleared. Any unforeseen delays or costs at customs are beyond our control, however we have not experienced any customs issues yet. Treasure Bears cannot be held responsible for orders that are lost, stolen or mishandled en route. If you would like shipping insurance, please contact us for a quote before placing your order.

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