All our items are carefully packaged and shipped in a sturdy box with ample protection from damage while in transit. We take all necessary precautionary measures help to ensure that your order arrives safely and in perfect condition.
Shipping Costs
| Order Size | Shipping Cost: USA & Canada |
Shipping Cost: International* |
| $0.01-$9.99 | $7.99 | + International Surcharge* |
| $10.00-$29.99 | $9.99 | + International Surcharge* |
| $30.00-$49.99 | $11.99 | + International Surcharge* |
| $50.00-$74.99 | $15.99 | + International Surcharge* |
| $75.00-$99.99 | $17.99 | + International Surcharge* |
| Over $100 | FREE SHIPPING | Please contact us |
INTERNATIONAL ORDERS (Outside of USA or Canada):
International orders $0-$99.99: please add the International Shipping Surcharge to your shopping cart.
International orders over $100.00: please contact us for shipping cost.
Payments
Secure online shopping payment options are PayPal, VISA, MasterCard, AmericanExpress, Discover, check or money order. All prices are in USD.
To place an order online via credit card, simply follow the regular checkout procedure to confirm order, which will take you to a PayPal page. On this final page you will see an option that says "Do not have a PayPal account, no problem, continue to checkout". Click and you are at the payment via credit card page. You do not need a PayPal account to pay by credit card.
To place an order via check or money order, please email your order (item #s & quantity) to Treasure Bears Orders. Treasure Bears will get back to you with the total due, including shipping and handling charges, plus a mailing address so you may remit payment. Your order will ship within 2 days of payment cleared.
International Orders
Treasure Bears will ship to the following international countries only: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Japan, Latvia, Netherlands, New Zealand, Norway, Sweden, Switzerland and United Kingdom. Free shipping does not apply to International orders.
* All international customers must add an International Shipping Surcharge to their cart before checkout.
If International Shipping Surcharge is overlooked, customer will be invoiced for it separately. Orders cannot go into the production queue until full shipping is paid.
Customs duty, if applicable, is the sole responsibility of the person receiving the shipment. Treasure Bears cannot be held responsible for customs charges and/or delays.
We ship within 2 business days of payment cleared. Any unforseen delays or costs at customs are beyond our control, however we have not experienced any customs issues yet. Treasure Bears cannot be held responsible for orders that are lost, stolen or mishandled en route. If you wish shipping insurance, please contact us for a quote.
All prices listed throughout this site are in USD.
Returns
It is our goal to have you 100% satisfied with the items you have purchased. If you have any concerns, please contact us immediately to allow us to resolve your problem. If we cannot resolve your issue to your satisfaction, or if you wish a refund, we will issue a Return Authorization Number.
Please return your item in its unused and in its original condition along with your Return Authorization Number within 7 days from the date you receive it. On the eighth day, all sales will be considered final. Return shipping & packaging is the responsibility of the customer. All returns must contain a Return Authorization Number issued by TreasureBears. If you qualified for the free shipping offer at checkout, actual shipping fees will be deducted from your refund.
Inventory
We do our best to keep our inventory up-to-date. Once an item is sold out, we immediately disable it. However, there is always the remote possibility that, due to demand/sales, an item has not been updated quickly enough prior to an ensuing sale. If this overlap should occur and an item you have ordered is suddenly (unforeseen) out of stock, we will immediately contact you and resolve the situation. It is our aim to make your shopping experience a good one!
